Hawaiian Van Lines

I believe Hawaiian Van Lines deserves a full 5 stars for the way they handle customer feedback and complaints. I experienced a small issue during the process, but Ben went above and beyond to make things right with his understanding and care. I was genuinely impressed with how everyone was willing to help us throughout our move from Hawaii to Tennessee. Thank you, Ben, for your professionalism and commitment to customer care. I absolutely recommend Hawaiian Van Lines!

Move size: 4+ Bedroom Home Service cost: $6500

Hawaiian vanlines quoted us approx $16,000 for shipping our household and two vehicles from Oahu, Hawaii to Tennessee. After the movers showed up and started filling one of two trucks, we were then told the price was changed to an additional $12,000. At this point we had no choice but to pay it. Our cars had already been shipped, our plane tickets had been purchased for the next day. We found out later that this is a common practice for this company. When we finally received our household delivery, after Hawaiian vanlines wouldn’t answer our phone calls or return our messages for a week, the driver contacted us and told us he couldn’t deliver directly to our house because his tracker trailer @ 70 feet long, was too big to come down our street and he would have to rent an additional truck and transfer our things from his truck to a smaller truck and then to our house. Which would ultimately cost us an additional $7000-$8000. Fortunately, after talking to the driver and explaining our experience, he told us to just go rent a U-Haul and they would do the rest. But still cost an additional $90 for the truck.

Move size: 3 Bedroom Home Service cost: $28000

Hawaiian Van Lines was a breeze from start to finish. Getting an initial quote was true to the actual price, with every step of the process being clearly outlined, from pick-up to drop-off to final pick-up. They were dedicated to our guaranteed delivery date even when it got picked up a day later (through no fault of our own) and should have subsequently pushed back the delivery a day, but they spotted the error and one of their team members caught it.

Out of all the stresses that came with moving across the country, worrying about our stuff was not one of them thanks to Hawaiian Van Lines.

Move size: 3 Bedroom Home Service cost: $100

We used Hawaiian Van Lines to move out of our 2 bedroom apartment and into our new 3 bedroom today and I cannot imagine using anybody us for our next move. Jose and his crew made moving quick, painless, and did I mention QUICK! We were originally quoted for 3.5 hours, but they got the job done in 2.5 hours. Incredibly friendly service, cautious with our more fragile things like our TV and full length mirrors, and just made the whole process smooth and easy. Thanks so much guys!

Move size: 4+ Bedroom Home Service cost: $1000

From Oct 25, 2022:

We were moving from the Big Island to Las Vegas and Hawaiian Shippers seemed like a legit company to ship with. We only had 10 boxes. Jen was friendly and made everything sound easy. We paid the 10% deposit to buy space on someone's container and scheduled our drop-off.

On the drop-off day, we were told that the container we purchased space on filled up, but that they would receive our items and store them until a container is available. So we dropped our boxes off on November 15, 2021, before flying out. (The moving guys were very friendly.)

Three months went by with no communication, so I started calling to see if they had found space on a container yet. Emails became completely unresponsive, calls were never returned. I started calling periodically and it wasn't until February that someone finally told me that our boxes had shipped. We were told, "the next time you'll hear from us will be when your boxes arrive in Long Beach."

Another couple of months went by and we started calling again. We got ahold of people sometimes, but they'd put us on hold and disconnect or give us a name and email address to contact someone who would never reply.

Finally, in May of 2022, I reached a man who called around and found out that our boxes had arrived in Long Beach months prior, but the container we bought space on was flagged and searched, so everything was mixed up. He said it would be sorted the first week of June, and that I would receive a call to pick them up shortly after.

It is now the end of October 2022 and I have been ignored every time that I have called and emailed since June. We still have not received our belongings or any updates. I have found several phone numbers and emails for this company and have tried them all, and my calls still go answered or unreturned.

I am at a loss. I've been spending more money replacing items I've needed over nearly a YEAR.

Update on my review from Jan 20, 2023:

We were in CA so we decided to visit Let's Move it Right's warehouse (this is the vendor Hawaiian Shippers uses and they share office space.) We were told that our boxes had been there but were no longer able to be located. David was also incredibly rude, though he knew exactly who we were. They said that the boxes could have been put mistakenly into someone else's storage crates, either there, in Las Vegas, or in Texas. They promised to open the crates and see if our boxes were there.

After weeks of calling and emailing, I finally received an email reply, "Unfortunately we have been unable to locate the boxes. At this point the only thing we can do is request Hawaiian shippers refund the deposit. If the boxes ever do turn up again, we will reach out and get them to you asap."

So that's it. All of our belongings are gone, without even an apology. We had some deeply sentimental items in those boxes. I am heartbroken and nauseous over it.

Move size: Partial Move Service cost: $1200